delivery & returns

delivery

we operate with free doorstep delivery for all orders across mainland uk. our standard delivery days are monday to friday between 8 am and 6 pm.

please note that if you wish to return any items within the permitted returns period you must retain all original packaging and not allow this to be removed by our delivery specialists. items not in their original packaging are unable to be returned.

should you wish for a weekend delivery, please contact us for a quote at sales@fusionliving.co.uk or call 0116 201 9988 and provide the product name(s), quantity and post code for delivery.

once dispatched, most deliveries are next day services. for larger or delicate items (e.g. mirrors or sideboards) we use specialist furniture couriers and these services are approximately 2 to 5 days from dispatch. our lead times for delivery (dispatch time plus delivery time) are product specific and are shown when viewing a product.

all other week day destinations are based on weight and calculated at checkout.  the delivery times (the number of days after despatch) to other countries are as follows:

  • 2 days - uk non mainland, isle of man, republic of ireland, belguim, luxembourg, netherlands
  • 3 days - austria, denmark, france, germany, switzerland
  • 4 days - czech republic, italy, slovakia, spain
  • 5 days - estonia, finland, hungary, poland, portugal, slovenia, sweden
  • 6 days - bosnia, croatia, iceland, latvia, lithuania, norway, romania
  • 7 days - bulgaria, serbia
  • 9 days - greece

if you have any questions, please contact us at sales@fusionliving.co.uk or call 0116 201 9988.

in most circumstances our couriers will attempt delivery and, if no one is available to sign for the delivery, leave a calling card. you will then be able to contact our courier directly using the details on the calling card or contact us at sales@fusionliving.co.uk or call 0116 201 9988. if, for any reason, you are not able to respond to the calling card within 5 days, the goods may be returned to us and a re-delivery charge (see table of delivery charges below) applicable. for larger furniture deliveries such as palletised items or fragile items, we use our specialist furniture couriers and, when we dispatch your order, you will be contacted by our courier to agree a mutually convenient day for your delivery. where you have been unable to accept a pre-agreed delivery, a re-delivery charge (see delivery charges below) will be applicable. for palletised deliveries, the delivery will be to your door step (either the doorstep of your home or building if in a flat/apartment) and we recommend that you have two more people available to receive the furniture items, particularly for larger items such as sideboards and dining tables.  please also note that once your goods have been dispatched, if you are unable to agree a delivery date and accept delivery within the lead time and wish for the goods to be held this could incur a storage charge for the couriers to store your item until you are able to accept delivery.  

most of our furniture arrives fully assembled however some of our pieces may require the very minimum of assembly. delivery access is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. for further information, or if you have any questions about our delivery service please contact us sales@fusionliving.co.uk or call 0116 201 9988 where we will work with you to ensure a suitable and safe delivery service.

cancellations and returns

if you decide that you wish to cancel your order or return your item, for any reason, you must notify us within 14 days after the day upon which the goods were delivered. you must notify us, by email, of your intention to do so at returns@fusionliving.co.uk. the email must contain the order number and the fact that you wish to cancel an order or return an item. we will then contact you to arrange the return. we can help assist with the organisation of the return for returns from the uk, however, the delivery cost incurred must be covered by you. in addition, where you have been unavailable for a pre-agreed collection organised by us, a re-collection charge will be applicable.  the delivery costs for cancellations (no costs apply where goods have not been dispatched) and returns, from mainland uk are as follows:

return charges per parcel (each parcel may contain multiple items e.g. 3 chairs):

  • £9 for smaller sized items including small clocks, cushions and table lamps
  • £15 for medium sized items including larger clocks, bar stools, plastic chairs, floor standing lamps, side tables, coat stands and rugs
  • £35 for large sized items including coffee tables, console tables and larger chairs e.g. armchairs or non-plastic chairs
  • £45 for extra large sized items including bookcases, chests, dining tables, tulip tables, sideboards, sofas and all mirrors (including mirrored clocks)

please note, if there are multiple items relating to a return (e.g. 6 chairs and 1 table) then we will provide a specific quote for you as there may be multiple parcels which will exceed the single parcel charge. please contact us prior to placing your order at sales@fusionliving.co.uk or call 0116 201 9988 should you wish to clarify the cost of any return.

the return delivery costs from all other uk locations (uk non mainland) will vary depending on the goods and location. should you wish to enquire about the return delivery cost from any of these areas please contact us at sales@fusionliving.co.uk or call 0116 201 9988 providing the product name(s), quantity and full collection address. returns from outside of the uk must be arranged by the customer and cannot be arranged by Fusion Living.

all items must be returned in their original packaging and received in satisfactory re-saleable condition as determined by Fusion Living. upon Fusion Living's receipt of the required notification email, and the item being received in the original packaging and satisfactory re-saleable condition, we will process a full refund, less the collection cost referred to above, within 3 days.

please note that any items that have been customised or personalised cannot be returned due to fusion living being unable to resell these items.

faulty items

all items must be inspected upon delivery and any initial faults or transit damage notified to us within 2 days from date of delivery. beyond this, you are required to report any additional product/working faults within 30 days after the day upon which the goods were delivered. if you wish to return an item because you think it is faulty you must notify us, by email, of your intention to do so at returns@fusionliving.co.uk. the email must contain the order number and the fact that you wish to return an item because you think it is faulty, specifically stating the actual fault(s). upon Fusion Living's receipt of the required notification email, we will then further the issue and deal with it as necessary and we may request photographs of the item to be emailed to us. where a return of a faulty item is agreed with Fusion Living, the item must be returned in its original packaging and received in satisfactory condition (excluding the notified fault(s)), as determined by Fusion Living. we will arrange the collection of the faulty items and cover the cost of the delivery return. upon Fusion Living's receipt of the required notification email, and the item being received in the original packaging and satisfactory condition (excluding the notified fault(s)), we will process a replacement, exchange or full refund as soon as possible and, in the case of a refund, within 3 days.

incorrect items

if you receive any incorrect items please notify us immediately, and within 14 days after the day upon which the goods were delivered, by sending an email to sales@fusionliving.co.uk. the email must contain the order number and the fact that you wish to return an item because it has been delivered incorrectly. we will then further the issue and deal with it as necessary. we will arrange the collection of the incorrect items and cover the cost of the return delivery.

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