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Privacy policy

Fusion Living is committed to protecting the privacy of our customers. Our site is regularly tested and verified to ensure that your shopping experience and data is compliant with stringent security checks. Please read our privacy policy below so that you know exactly how your data is stored and used.

This policy covers all users who visit and/or register to use the fusionliving.co.uk website.

Information we collect

If you place an order or if you choose to register with Fusion Living, we’ll collect the following information from you: Name, Billing Address, Delivery Address, Email Address, Telephone Number, Details of the payment method and any Notes you add to your order.

We only collect this information so that we can fulfil your order with us. When you visit our site we automatically log your IP address, we will not use this to individually identify you in any way.

How information is collected

You provide us with information by filling out the forms on the Fusion Living website such as order details, or by corresponding with us by phone, e-mail, in person or via social media. The Cookies on our website remember data about your shopping experience such as recently viewed items and items you have added to your basket. To find out more about this or to delete all Cookies used on our website, visit our Cookie Policy.

If you join our mailing list you are agreeing to us using the email tracking pixel so that we can ensure we are sending relevant content to you. The email tracking pixel allows us to identify when a subscriber has opened an email and engaged with it.

How we use your information

The information you provide is used only in the methods outlined below. If you provide a separate billing and delivery address, only your delivery address will be printed on the delivery box and shared with our third party courier.

Your Name, Billing Address and Delivery Address is used to process your order and payment with the bank/payment provider. Your name and delivery address is labelled on the delivery box of your order, and passed to our third party suppliers and couriers to deliver your order. During your order, the option to register a member account will be provided. Your name, billing address and delivery address will be used to create your member account if you decide to do so, as per the Creating an account section below.

Your Email Address and Telephone Number is used to communicate with you about your order. It is passed to our third party supplier and courier to communicate with you about delivery only. If you provide a mobile number, you may receive text messages from our courier with delivery updates. Your email address will be used to ask you to give feedback on our products or services, and may be shared with our third party review platform to send feedback requests on our behalf. It will be used to create a member account if you so choose.

Any Delivery Notes or Instructions are passed to our third party suppliers and couriers to deliver your order as per your instructions.

Your payment details are only used to take payment for your order and are done so via a secure gateway. We do not retain or keep these details on our systems.

If you subscribe to our Newsletter Email either during registration of an account or via the footer at the bottom of our website we will only use your email address to send you occasional newsletter emails with offers and updates of our latest products. It will be used for no other purpose and you can opt out at any time by clicking unsubscribe on our newsletter emails. We use a third party email platform to send out our newsletter emails, and we control the emails sent to our subscribers. By subscribing, you consent to the use of your information as outlined here.

Our Stock Reminder Email is used when you click “Email me when back in stock” to receive an email notification when the product comes back into stock. If you choose to enter an email address in the field provided, the email address will only be used to send you the notification, and it will not be used for any other purpose.

We keep essential customer information from successful sales transactions as a legal requirement, and this will be kept for up to seven years. We keep your name, email address, and postcode from any failed orders you make, this is used to contact you to offer help to complete your checkout and will be deleted upon request. You have the right to request any information we hold about you to be deleted excluding any legal requirements for us to hold the information we do and you can do so by submitting a written request.

Who will it be shared with

Your order information is shared with third parties if it is required to fulfil your order. We share this information with our third party suppliers, couriers, and payment providers in order to complete your order and deliver the goods to you. The email address you provide may also be shared with our third party review platform to send feedback requests on our behalf, and it will be used for this purpose only. If you subscribe to our email newsletter, your email will be shared with our third party email platform to distribute our email newsletter to you, and it will be used for this purpose only. We will never sell your information to third parties for marketing purposes.

Creating an account

During the purchase process you’ll be asked if you’d like to set up an account. If you choose to do so, the name, billing address, delivery address, and email address you used to place your order will be used to create your account. This information will be used for this purpose only. You will be asked to create a user name and password to log into your account and access your information. There, you can update, delete and amend your account information. We’ll send you details of your order once we’ve received it. Details of your recent orders can also be found in your customer login.

Choosing a secure password

When you create an account with us, it’s important that you choose a safe password, and that you update it regularly. Your password should be more than 8 characters, and should contain a mix of letters and numbers, and upper and lowercase letters. Try to avoid using something that could be easily guessed, like your date of birth, your name or your pet's name.

Stored information and security

We take security of your personal details very seriously. We hold an Extended Validation SSL Certificate, meaning the entire Fusion Living website is HTTPS secure and fully encrypted. Your information will be stored securely on a server, which we believe to be well protected and in a secure environment.

Data Protection

We comply with the Data Protection Act 2018 and consumer legislation to ensure that your personal data is not misused in any way. You have the right to request access to any data that Fusion Living holds about you, the right to request that your personal data is rectified if it is found to be inaccurate or incomplete, and the right to request your personal data to be deleted. You also have the right to object to the processing of your personal data at any time. To do so, please submit a written request via our Contact Us Form on our Contact Us page.

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Please feel free to contact us to find out more. We’re always pleased to get feedback from our customers, even when it highlights an area that we may need to improve.